We recommend checking this guide instead: https://www.dacast.com/support/knowledgebase/how-to-upload-a-vod-via-ftp-with-the-new-back-office/.
DaCast offers a feature to send you an email when a video file is done encoding, to make sure its compatible over our system. This email is sent for the “Auto Encode” feature. This feature can be disabled so you don’t receive an email notification of this. To do that, login to your DaCast account. […]
Company Logo There are two places to upload a logo to your DaCast account, one is global (company) and one is on a per channel/file basis. The global logo can be uploaded, deleted or changed through clicking Which leads you to this page: To upload click and browse for a picture file on your computer. […]
This will guide you through upgrading your account. 1) From a free trial To remove the limitations of a trial account such as the channel restriction, the 15 viewers limit and the paying transcoding, you will need to purchase a plan. To do so, please click on the button in the top right of your screen […]
What is Overage Protection? Overage protection is an added feature you can setup on your DaCast account. Once added, this feature ensures you will never run out of bandwidth. When you enable overage protection, DaCast automatically adds a pre-determined (by you) amount of GB whenever your account runs out. Overall, overage protection guarantees that your […]
When editing a player theme, the company logo should always appear in that interface even when selecting channel logo. Although generally instant, sometimes it can take a few minutes after loading the logo for it to register in the player theme edit portion.
Yes, as long as the content is legal in the United States and you don’t post it on the Viewer.dacast service. If you plan to monetize the content through paywalls (Pay Per View or Subscription), additionally your content can not be sold over PayPal. Adult content can only be sold over credit card (Visa, Mastercard, […]
Yes, unused bandwidth rolls over and stays on your account as long as you are on a monthly plan. If you cancel your plan, or decide to downgrade to a lower monthly plan “level”, the bandwidth will be removed from your account. Additionally, all bandwidth expires after 12 months.
To change your DaCast password, first login to your account. Next click . On the right here there is a field where you can change your password. Please note that it requires having your old password as a security precaution.