To cancel your DaCast account, please contact your account executive.
To change your DaCast password, first login to your account. Next click . On the right here there is a field where you can change your password. Please note that it requires having your old password as a security precaution.
This process requires having a page on your website that lists your terms of service. Now login to your DaCast account. At the top, go to PREFERENCES and then PAYMENT SETTINGS. Below the PayPal agreement there is an area called “Custom Terms of Service”. This field will let you enter in a URL. The URL will be […]
*NOTE: you need a Google Analytics account and an active DaCast account, prior to following this guide. So, why link your Google Analytics to your DaCast account? It’s a convenient way to collect more data on your streaming video traffic. In particular, these tools together can offer you a live viewer count through “Real Time.” […]
To remove the DaCast logo from appearing on your streams, you will need to upload either your own logo or a blank image (transparent) to stop this from occurring. To do this, after logging in DaCast’s BackOffice, click on “Account” on the left, and then on “Company Profile”. You can then upload a company […]
To see your remaining bandwidth, login to your account and click the UPGRADE MY PLAN button located in the upper right corner. This will take you to your purchase page. You are able to purchase more bandwidth or upgrade your plan, but also to see your current bandwidth as well. This is found under the […]
You can facilitate a viewer password reset in the same way the viewer would do so themself. In this case, go to wherever your have placed your paid content. This does not have to be on the same webpage. Instead, all the client information is linked in the cloud when you charge that viewer. First, […]
Yes, you can easily set up multiple live events with the same DaCast account. To create different channels for different live events, simply click the “Create New” button in the Live channel section. However, remember that this is not a feature available in the DaCast Trial version. This multiple live events feature is only available […]
No, you cannot use your own CDN with DaCast. However, we work exclusively with Akamai CDN, which has more than 240,000 servers all over the world. This makes Akamai one of the most powerful and reliable streaming network in the world.