What is the offline error message? Whenever a live stream or a VOD is offline or is having an issue, you will see a offline error message on top of  your video content. To learn more about the reasons why you receive an offline error message, check out the following articles: – for live channels […]

What is a player theme? Dacast’s HTML5 video player is a white label player. This means there is no Dacast branding on it, thus having the capability to be tailored to one’s own preferences. In addition to the above, our player theme allows you to brand the player with the choice of your own colours and […]

Please note that DaCast is not compatible with Flowplayer but is compatible with: – Video JS 5 – JWPlayer 7 – Bitmovin

At this time, DaCast does works on every browser. If any issue arises with Firefox, it must be related to the browser settings itself. Make sure your browser is up to date and clear your cache. If the Video Player shows offline after these processes, contact us directly on the live chat within your DaCast […]

Through the use of Player Themes, you can: – Change the colors of the player – Add a watermark and control its placement and size – Alter the package “side pan” (force open for example) Player themes are found under PREFERENCES at the top and then PLAYER CUSTOMIZATION.

DaCast discontinued the built-in chat feature, so that we can instead deliver to a wider range of mobile devices. Alternative Chat Options: If you are looking for a chat client to feature alongside the player, DaCast recommends the following: ChatWing Very easy to setup and embed, this platform also offers administration features (remove unwanted chatters) […]

Yes, it is possible to set a static image for the video player from within your DaCast account.

Yes, our DaCast player by default supports Cross-Origin Resource Sharing (CORS), which allows secure cross-domain data transfers.

No, please refer to our video player API documentation for more information.  

This module allows you to easily use the Flow instead of the default DaCast player through a simple shortcut that can be added to the JS embed code (found under PUBLISH SETTINGS). To enable this, you just have to add the attribute player=”flow” to the embed code as follows: <script id=”177_f_89314” width=”640″ height=”480″ player = “flow” […]