1/ What are chapter markers? Chapter markers are sequences of your Video-On-Demand (VOD) to help your audience navigate through your content. These markers are rendered on the seekbar of the DaCast player to visualize the different sequences of the video. These markers do not alter your video 2/ What is the benefit of chapter markers?  […]

If you are getting an offline message on what is reported as a compatible video, it most likely means the VOD is turned off. What you will want to do is click on the file in question, and go to . You will then want to check the ON option: This will turn the VOD on […]

In June of 2013, DaCast improved our upload system. This update changed a few things about our platform functionality. In the case of video uploads, uploading is now done over port 8333. If you are having trouble uploading (either as a new client or someone who was able to do so before), make sure your […]

You have 2 options to upload a VOD: Direct upload as you can see below DaCast FTP, circled in red, that we will explain in this article We recommend using the PC/Mac uploader framed in blue in the picture above for most uploads. However, if your file is over 2GB in size or your Internet […]

Note that you can also access a video tutorial on this topic here. 1/ What is transcoding? and what are transcoding credits? Transcoding is the process that allows you to create several renditions of the same video allowing you to offer your viewers different video qualities. Transcoding is also used when the original uploaded format of the […]

Looking for tips to upload a video?  Check out this video tutorial on how to do a secure video upload with the DaCast live streaming platform. Live Stream Video Tutorial: How to upload a video We hope you found this tutorial helpful, and let us know if we can provide further support for your live […]

Dynamic Adaptive Live Stream Transcoding is the process that allows you to stream one HD stream to an online video platform or dedicated server, and automatically create multiple stream qualities (called renditions) by transcoding it into different bitrates and resolutions to allow adaptive playback. Then these renditions are delivered to an adaptive player that automatically […]

First, the file uploaded has to be a specific format. This format is MP4 with H.264 video (baseline profile) and AAC audio (low complexity profile, or “LC”). If the file is a different format, you have two options: encode it on your own (we recommend trying out https://handbrake.fr/ which is a free program) or transcode […]

Auto archiving and VOD downloads are available at all plan levels. To do so, simply follow this dedicated guide: https://www.dacast.com/support/knowledgebase/downloading-of-vod-directly-from-the-back-office/.