Legacy App - Knowledge Base

Get an email alert when your bandwidth is low (Legacy App)

By Jose Guevara

4 Min Read

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Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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      Protect your live stream by setting a threshold email alert.

      The DaCast account monitor will send you an email alert when you reach a certain amount of Bandwidth (GB) left on your account.

      1/ How to set up an email alert ?

      Step 1 – Go to “Upgrade my plan” and click on “email me when my Bandwidth is low” to set up your limit

      email alert

      Step 2 –  A pop up will display – Read the text and enter the exact limit of GB of bandwidth from what you want to be alerted 

      email alert

      Note : This number must be a round number.

      Step 3 – Click save if you want to save the limit

      Your limit is set up ! You will receive an alert email when you will reach it.

      2/ How to stop receiving emails?

      Go to “Upgrade my plan” and click on “email me when my Bandwidth is low”. Click then on “Do not email me”, and you won’t receive email alerts anymore.

      3/ Does my limit value change if I upgrade, downgrade, cancel or if I get suspended?

      Nothing changes. Changing a plan, cancelling it or suspending it won’t change the limit value.

      4/ What is my limit value per default?

      Per default, there is no limit set up. You can check it by clicking on “email me when my Bandwidth is low” and see the value per default.

      If 0, no limit set up. You won’t receive an alert.

      5/ I have a limit default value, why?

      DaCast set up a limit value for plans existing before 11/13/2018 to keep on alerting existing customers who were used to receive a Bandwidth consumption alert – You can modify the limit anytime.

      author avatar

      Jose Guevara

      Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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