Legacy App - Knowledge Base

How to unsubscribe to the encoding emails? (Legacy App)

By Jose Guevara

3 Min Read

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Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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      Dacast offers a feature to send you an email when a video file is done encoding, to make sure its compatible over our system. This email is sent for the “Auto Encode” feature.

      This feature can be disabled so you don’t receive an email notification of this. To do that, login to your DaCast account. Go to VIDEO PREFERENCES under PREFERENCES at the top. Here will be an option called “Receive Email for Encodes”. Turn this from the ON position to the OFF position to stop receiving them.

      how to unsubscribe

      author avatar

      Jose Guevara

      Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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