Ever since the update, several of my users are complaining that the blue play button will not go away once the video start to play. This gets in the way of them seeing the broadcast and from clicking the buttons (like the full screen button). One uses an iPad another has a mac. I can’t make it happen on any of my devices and assumed it would just fix itself, but it’s been several months now. Does anyone have any solutions?
Most of the time it depends on the configuration of your website. Please double check the error message you have in your console (to display your console, press F12 on the keyboard for Chrome or go into the settings of your browser).
Otherwise this issue can be fixed using the Iframe embed code instead of the JS embed code on your website. If you have any geo or referrer restriction set up on your live channel, we recommend using the iframe embed code
Any questions, feel free to ask
Thank you and happy streaming!
I am just testing this out, and noticed that on Safari on one mac the blue play button will not go away. Perhaps because I have auto-play on so the play button doesn’t actually do anything? On my iPhone and other mac the blue play button does go away. Anyone know the actual fix, or should I just turn autoplay off?