DaCast Streaming Viewer FAQ

Viewer DaCast is a component of the DaCast video streaming services. It is an optional feature that can be enabled by paying broadcasters streaming over the service. This includes live streaming and video on demand content. Free to view and monetized content behind a video paywall are also included. Below is a streaming Viewer FAQ about the service.

This FAQ is intended for viewers. If you are a broadcaster, please reference our support FAQ.


Are DaCast streams viewable from iOS and android?

Yes for most. There are select legacy live streams that are Flash based by the choice of the broadcaster. However, almost all streams can be viewed over iPhones, iPad and Android devices.


I was billed from DaCast, what is this?

If you purchased over a paywall from someone using DaCast, your credit card will show a fee from DaCast. The service is white label and its not always clear that DaCast is the provider.


The broadcast I’m trying to watch keeps buffering, why?

The bitrate of the stream is too high for your connection speed or the broadcaster is having connection issues. When available, the best bitrate is automatically detected and enabled. You can always click the gear icon to change manually if you prefer a lower bitrate. Some streams will only have a single bitrate option.


Are streams available in high definition?

The DaCast service is capable of broadcasting in HD, including 1080p and even 4K. Availability depends on the broadcaster or video uploader. Please note, most live streaming is not available in high definition. This is because it requires a large upload speed from the broadcaster and most viewers can not watch without disruption from buffering.


Can DaCast streams be viewed from a Windows phone?

No, currently DaCast does not support viewing over Windows phones.


A stream is down that I paid for, who should I contact?

All questions related to streaming should be directed at the broadcaster. Please visit their site and look for contact details in this situation if they have mentioned a schedule and are down during it.


Is there a way to download streams broadcast on DaCast?

No. Both live and on demand streams are not available for download.


I have found my copyrighted material on Viewer DaCast without my consent. How do I remove it?

Send us an email immediately. Please include the URL where the broadcast was seen in the email (example: viewer.dacast.com/broadcaster/xx/x/xx). We act on copyright infringement quickly. Paying accounts caught committing an infraction will be banned from the service.
 
To speed up the process as a copyright holder, please be prepared to share the following:

1. Contact information
Provide information that will allow us or the broadcaster to contact you about the copyright complaint. This can include an email address, physical address or telephone number.

2. Describe the work being infringed
Please clearly and completely describe the copyrighted content you are seeking to protect. If multiple infractions are occurring, please provide a list.

3. Agree to include the following statement:
“I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. The information in this notification is accurate, and under penalty of perjury, I am the owner, or an agent authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.”


Questions about our Viewer Showcase? Try our FAQ.