1. SCOPE

This Service Level Agreement (“SLA”) outlines the service availability, response commitments, and responsibilities between
Dacast (“Provider”) and the Customer (“Client”) with respect to the use of Dacast’s streaming and video-on-demand services.

2. SERVICE AVAILABILITY

Dacast commits to providing 99.9% service availability per calendar month, excluding Scheduled Maintenance and Excluded Downtime as defined below.

• Scheduled Maintenance refers only to planned activities that may result in service downtime. Such maintenance will be limited to no more than
  4 hours per calendar month, typically performed during off-peak hours (e.g., 02:00–06:00 UTC). Customers will be notified at least
  24 hours in advance when downtime is expected as part of scheduled maintenance, except in urgent circumstances (e.g., to address a system failure,
  security vulnerability, or other critical threat), where Dacast may perform emergency maintenance without prior notice.
• Excluded Downtime means periods of unavailability caused by factors outside of Dacast’s reasonable control, including but not limited to:
  force majeure events, failures of third-party providers (e.g., CDN, ISPs, cloud infrastructure), or issues caused by the Client (misuse,
  misconfiguration, or failure to follow best practices).

Service availability is measured as the ability to initiate and deliver live streams or video-on-demand content through the Dacast platform.

3. INCIDENT RESPONSE AND RECOVERY

• Detection & Notification: Dacast monitoring systems and engineering staff will be alerted to critical service disruptions within
  10 minutes of occurrence. Customers will be notified of major incidents as soon as reasonably practicable after detection.
• Response Commitment: Engineering teams will begin investigation and remediation efforts immediately upon notification.
• Recovery Commitment: Dacast will make commercially reasonable efforts to restore services as quickly as possible. Recovery times may vary depending
  on the root cause, especially in cases where issues originate from upstream or third-party providers.

4. SERVICE QUALITY INDICATORS

Service quality is primarily measured through service availability and successful content delivery. Dacast employs internal monitoring tools and automated
alerts to track the overall health of its infrastructure.

Key indicators include:

• Service availability (uptime): measured monthly against the SLA target (99.9%).
• Service error rates: monitored for live streaming to ensure reliable content delivery.

Additional performance metrics may be tracked internally by Dacast to support continuous improvement, but they are not included in the formal SLA at this time.

5. SECURITY & COMPLIANCE

• Dacast follows industry best practices in data security and encryption.
• Customer data and personal information are handled in compliance with GDPR and other applicable regulations.
• Access to production systems is restricted and monitored.

6. LIMITATIONS AND EXCLUSIONS

This SLA does not apply to service unavailability caused by:

• Factors defined as Excluded Downtime in Section 2.
• Scheduled Maintenance as defined in Section 2.

7. PENALTIES AND REMEDIES

Service Credits

If the Service Availability in a given monthly reporting period falls below the SLA target, the Customer will be eligible for the following service credits,
applied as a discount to the next invoiced amount:

99.0% – 99.89% → 10% monthly fee credit

95.0% – 98.99% → 25% monthly fee credit

< 95.0% → 50% monthly fee credit

Credits are capped at one (1) month of service fees per reporting period.

Service credits represent the sole and exclusive remedy for SLA breaches.

Credit Claim Process

Any Customer request for a credit under this SLA must be submitted in writing within 10 days after the end of the relevant calendar month, or the
right to such credit shall be deemed waived. For periods at the end of a Subscription Term that do not align with the end of a calendar month, the Customer
must submit the request within 10 days after the expiration of the Subscription Term.

Termination Rights

If Service Availability falls below 98.0% for three (3) consecutive reporting periods, the Customer shall have the right to terminate the Agreement
and receive a refund of any pre-paid subscription fees covering full months remaining in the term. To exercise this right, the Customer must provide written
notice within 10 days of the end of such three-month period. If notice is not provided, the Customer will be deemed to have waived the termination right
for that particular period.

Calculation of Service Availability

Service Availability is calculated as follows:

Service Availability (%) = (Total Hours in Reporting Period – Unplanned Downtime – Scheduled Maintenance – Excluded Downtime) /
(Total Hours in Reporting Period – Scheduled Maintenance – Excluded Downtime) × 100%

• Unplanned Downtime means any time, measured in hours, that the Service is not available other than Scheduled Maintenance or Excluded Downtime.

8. CHANGE MANAGEMENT & INCIDENT COMMUNICATION

• Significant service changes will be communicated in advance whenever possible.
• Clients will be informed of major incidents, progress updates, and resolutions via official communication channels.

9. GOVERNING LAW AND JURISDICTION

This SLA shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.
Any disputes, claims, or proceedings arising out of or relating to this SLA shall be subject to the exclusive jurisdiction of the state and federal courts
located in Delaware, USA, and the parties hereby consent to the personal jurisdiction of such courts.