API

What can I do if I experience an API issue in my account?

By Dacast Team

1 Min Read

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Dacast Team

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      You’re using our API and are having issues with it?

      Step 1: have you double check the API documentation?

      • Our documentation is automatically updated each time we improve our API.
      • You can test each API call directly in the documentation. To do so, please enter your broadcaster ID (BID) and your API key using the following format: broadcaster ID_API key 
        Those information are available in your API section under your PREFERENCES section

      Step 2: Did you know we had published 2 SDKs to help you using our API?

      • SDK for javascript available here, documentation included: https://github.com/dacast/api-nodejs
      • SDK for php available here, documentation included: https://github.com/dacast/api-php

      Step 3: If you are still having issues after investigating on our available tools and documentation, then we suggest you to write an email to api@dacast.com including:

      • “API issues” in the object of the email
      • your API key
      • the API call you made including the time when you tried it
      • any response or error message you received

      For faster response, please be advised not to include non-API related issues in this email.
      Thank you.

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      Dacast Team

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