What can I do if I experience an API issue in my account?

Dacast Team

You’re using our API and are having issues with it?

Step 1: have you double check the API documentation?

• Our documentation is automatically updated each time we improve our API.
• You can test each API call directly in the documentation. To do so, please enter your broadcaster ID (BID) and your API key using the following format: broadcaster ID_API key 
  Those information are available in your API section under your PREFERENCES section

Step 2: Did you know we had published 2 SDKs to help you using our API?

• SDK for javascript available here, documentation included: https://github.com/dacast/api-nodejs
• SDK for php available here, documentation included: https://github.com/dacast/api-php

Step 3: If you are still having issues after investigating on our available tools and documentation, then we suggest you to write an email to api@dacast.com including:

• “API issues” in the object of the email
• your API key
• the API call you made including the time when you tried it
• any response or error message you received

For faster response, please be advised not to include non-API related issues in this email.
Thank you.