What Can I Do if I Experience a Video API Issue in My Dacast Account?

By Jose Guevara

1 Min Read

author avatar

Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

Table of Contents

    Dacast Video API Issue Diagnostics

    You’re using our API and are having issues with it?

    Step 1: Double-Check the API Documentation?

    • Our documentation is automatically updated each time we improve our API.
    • You can test each API call directly in the documentation. To do so, please enter your broadcaster ID (BID) and your API key using the following format:broadcaster ID_API key
      Those information are available in your API section under your PREFERENCES section

    Step 2: Check for the Correct SDK Version

    Did you know we had published 2 SDKs to help you using our API?

    • SDK for javascript available here, documentation included: https://github.com/dacast/api-nodejs
    • SDK for php available here, documentation included:https://github.com/dacast/api-php

    Step 3: Contact Us

    If you are still having issues after investigating our available tools and documentation, you can contact us or write an email to api@dacast.com including:

    • “API issues” in the object of the email
    • your API key
    • the API call you made including the time when you tried it
    • any response or error message you received

    For faster response, please be advised not to include non API-related issues in this email.

    author avatar

    Jose Guevara

    Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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