What Can I Do if I Experience a Video API Issue in My Dacast Account?

Q: What Can I Do if I Experience a Video API Issue in My Dacast Account?

Step 1 : Double-Check the API Documentation ? Our documentation is automatically updated each time we improve our API. You can test each API call directly in the documentation. To do so, please enter your broadcaster ID (BID) and your API key using the following format: broadcaster ID_API key Those information are available in your API section under your PREFERENCES section Step 2 : Check for the Correct SDK Version Did you know we had published 2 SDKs to help you using our API ? SDK for javascript available here, documentation included: https://github.com/dacast/api-nodejs SDK for php available here, documentation included:https://github.com/dacast/api-php Step 3 : Contact Us If you are still having issues after investigating our available tools and documentation, you can contact us or write an email to api@dacast.com including: "API issues" in the object of the email your API key the API call you made including the time when you tried it any response or error message you received For faster response, please be advised not to include non API-related issues in this email.

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Step 1: Double-Check the API Documentation?

Our documentation is automatically updated each time we improve our API.
You can test each API call directly in the documentation. To do so, please enter your broadcaster ID (BID) and your API key using the following format:broadcaster ID_API key
Those information are available in your API section under your PREFERENCES section

Step 2: Check for the Correct SDK Version

Did you know we had published 2 SDKs to help you using our API?

SDK for javascript available here, documentation included: https://github.com/dacast/api-nodejs
SDK for php available here, documentation included:https://github.com/dacast/api-php

Step 3: Contact Us

If you are still having issues after investigating our available tools and documentation, you can contact us or write an email to api@dacast.com including:

“API issues” in the object of the email
your API key
the API call you made including the time when you tried it
any response or error message you received

For faster response, please be advised not to include non API-related issues in this email.

Category: API

Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.