First, if you have never streamed before using the Dacast service, please reference this guide to make sure you have done the initial setup correctly.
If you have streamed before, or are confident that you followed the initial steps: please reference the Decision Tree below to see if you can pinpoint the issue, or if it’s time to reach out to a Dacast agent:

Stream
Connect
Manage
Measure
Events
Business
Organizations
Entertainment and Media
API
Tools
Learning Center
Support
Support Articles