Category Archives: KNOWLEDGE BASE

Video Guide: Creating a Live Stream 2 – Encoder

  While setting up a live channel is easy, the encoder setup page is admittedly the most challenging step. That’s why we’re here to help with these easy-to-follow video guides. Live Stream Encoder Setup: This guide provides the most important step: /support/knowledgebase/walkthrough-encoder-setup-guide/ Video Guide: This video will show you how to start a live stream […]

Partner Portal Sub-accounts – New Management System

Multi-User Access allows Account Owners and Admins to add users to their accounts so that multiple people can share the same billing account and, in some cases, content.   This feature is available on Scale plans and Above; please reach out  to your sales executive if you wish to have this feature. The goal of […]

I can’t stream, what’s wrong? [Decision Tree]

First, if you have never streamed before using the Dacast service, please reference this guide to make sure you have done the initial setup correctly. If you have streamed before, or are confident that you followed the initial steps: please reference the Decision Tree below to see if you can pinpoint the issue, or if […]