Can I reset a viewer password?

You can facilitate a viewer password reset in the same way the viewer would do so themself.

In this case, go wherever you have placed your paid content. This does not have to be on the same webpage, even just copying and pasting the shared link of the paid content will do.

First, click the “Buy” button on the bottom right side of the paywall.

Dacast Buy Button

Next click “Forget Password?”

Dacast - Login - Forget password? Link

Enter the viewer’s email address and then click “Send”.

Enter Your Email - Password recovery page

This will email the viewer a new password from the provided email address. Please make sure it’s not being blocked by spam filters or other settings.




Orane Bodo

Orane is part of the Dacast Product team. Armed with a background in media and communication, she has a vast knowledge of the video industry.