How to upload a VOD via FTP with the new Back Office?

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You have 2 options to upload a VOD:

  • Direct upload as you can see below
  • DaCast FTP, circled in red, that we will explain in this article

upload a vod

We recommend using the PC/Mac uploader framed in blue in the picture above for most uploads.
However, if your file is over 2GB in size or your Internet connection keeps dropping and needs a reliable FTP upload, you can use the DACAST FTP method.


How to Upload a VOD via FTP:

Step 1:

Go to the VIDEO ON DEMAND (1) section of your DaCast BackOffice and click on the   to add a new VOD(2)

upload a vod

Step 2

click on DACAST Ftp (1) and make a note of the Host URL and Login (2)

upload a vod

Step 3:

If you don’t already have a FTP client, you can download FileZilla (Open Source Software):

When you are ready, use the FTP client to connect to our server and move your files over.
In this tutorial, we will be using FileZilla.

Once open, you can enter the information from the previous step (Host & Username) and add your password account.
Make sure  your host is: and not
Click on Quickconnect to fully connect to DaCast.

upload a vod

Step 4:

From there, locate the video(s) you want to import to your DaCast account (it is the left part of the screen) and drag & drop them to the right part, as shown on the picture below:

upload a vod

And voila! Once the transfer over, you video will be waiting for you on top of the VIDEO ON DEMAND section of your DaCast BackOffice:

upload a vod


For big files, you may want to revisit the settings of your FTP Client to make sure you don’t have any timeout connection during your upload.
Here is how to do so in Filezilla:

  1. In your top menu, click and EDIT, the SETTINGS as shown below:
    upload a vod
  2.  The following pop up should appear in which you can:
  • Disable the timeout so the connection is never closed: enter 0 in the field “Timeout in seconds”
  • Enter a number >= 10 in the field “maximum number of retries” in case your connection is stoppedupload a vod


If you want to organize your VODs in the new Back Office, you can also follow this walkthrough.

6 thoughts on “How to upload a VOD via FTP with the new Back Office?

  1. Gene Mroz says:

    I tried to send a VOD file via FTP as described but Filezilla refused the connection with message: “Insecure server, does not support FTP over TLS”. What do you advise?

    • Etienne Noualhat says:

      Well that is an unkown error. Have you tried to check with our support team? I think the might be able to guide more with that if they can see screenshots!

  2. Joshua Mars says:

    m using FTP to upload videos to video on demand, how long after a successful upload should it take for the videos to show up?
    My storage increases, but the videos are not showing up

    • Etienne Noualhat says:

      Well that’s an issue! Please do contact our support for this matter. It should be instant: if your videos are there, they should show up!

  3. Paul Belme says:

    using cyberduck
    followed the instructions I believe correctly
    error message is “Interoperability failure 500AUTH not understood”

    • Maciek says:

      Thank you for your interest in Dacast’s Streaming Solutions. Please contact our Customer Support team at this link and someone will be more than happy to assist you. Have a great day!

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