How to Add Content to a VOD Library via S3 FTP Video Upload

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When it comes to uploading a video to Dacast to be added to your VOD library, you have two options:

  • Direct upload (Standard Option as you can see below)
  • Dacast FTP Upload (also below in the top right corner)

Dacast VOD - How to upload via FTP S3 - Settings

To upload a video, you can click on Browse Files, browse to the file on your hard drive, or drag and drop your video. This is the standard method for uploading. 

However, if your file is over 2GB in size or your Internet connection keeps dropping and needs a reliable FTP upload, you can use the Dacast FTP method.

In this article, we will cover FTP as an alternative upload method.

How to Upload a VOD via S3 FTP

STEP 1: Start by going to the “Videos” section of your Dacast Account and click on the “upload video” button to add a new VOD:

Dacast VOD - How to upload via FTP S3 - Upload Video

STEP 2: Click on the “FTP/S3 Uploader” button:

Dacast VOD - How to upload via FTP S3 - Browse Files

STEP 3: You will see Dacast’s FTP hostname, your FTP login, and your password:

Dacast VOD - How to upload via FTP S3 - Set Password

If you don’t already have an FTP client, you can download Filezilla, an open-source software.

When you are ready, use the FTP client to connect to our server and move your files over.

In this tutorial, we will be using Filezilla.

Once open, you can enter the information displayed on the previous photo (Host & Login > Username) and add your password account.

Make sure your host is storage.ftp-auto.dacast.com and not storage.ftp.dacast.com.

Click on “Quick Connect” to fully connect to Dacast:

upload a vod

Step 4: From there, locate the video(s) you want to import to your Dacast account (on the left part of the screen), and drag and drop them to the right part, as pictured below:

upload a vod

Once the transfer over, your video will be waiting for you on top of the Videos section of your Dacast Account:

Dacast VOD - How to upload via FTP S3 - Upload Video Confirmation

How to Upload Big Files via S3 FTP

For big files, you may want to revisit the settings of your FTP Client to make sure you don’t have any timeout connection during your upload.

Here is how to do so in Filezilla:

STEP 1: In your top menu, click “EDIT” as shown below:

upload a vod

STEP 2: The following pop up should appear in which you can either:

  • Disable the timeout so the connection is never closed: enter 0 in the field “Timeout in seconds.”
  • Enter a number greater than or equal to 10 in the field “maximum number of retries” in case your connection is stopped.upload a vod

If you have any questions about the FTP video upload method or other questions about Dacast, please check out our knowledge base, or contact our 24/7 support team.

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6 thoughts on “How to Add Content to a VOD Library via S3 FTP Video Upload

  1. Gene Mroz says:

    I tried to send a VOD file via FTP as described but Filezilla refused the connection with message: “Insecure server, does not support FTP over TLS”. What do you advise?

    • Etienne Noualhat says:

      Well that is an unkown error. Have you tried to check with our support team? I think the might be able to guide more with that if they can see screenshots!

  2. Joshua Mars says:

    m using FTP to upload videos to video on demand, how long after a successful upload should it take for the videos to show up?
    My storage increases, but the videos are not showing up

    • Etienne Noualhat says:

      Well that’s an issue! Please do contact our support for this matter. It should be instant: if your videos are there, they should show up!

  3. Paul Belme says:

    using cyberduck
    followed the instructions I believe correctly
    error message is “Interoperability failure 500AUTH not understood”

    • Maciek says:

      Thank you for your interest in Dacast’s Streaming Solutions. Please contact our Customer Support team at this link and someone will be more than happy to assist you. Have a great day!

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