Following requests from several of our customers, Dacast is happy to release a new feature: a live countdown, allowing your viewers to get the time remaining before the beginning of a live event.
What is the benefit of a live countdown?
The live countdown gives your viewers a countdown until your live event starts allowing them to make sure not to miss the beginning of your live event.
How to set up a live countdown?
Steps to set up the countdown:
1/ Go to the live channel of your choice
2/ Click on “Publish settings”
3/ Turn ON “enable start countdown” as shown below
4/ Select the date and time when you want your live stream to start. Make sure to select the timezone of your live event as well. This step is highlighted in red below.
NOTE: You need to type your timezone and then select the correct timezone that will display on the dropdown menu consequently.
For example, type PACIFIC for pacific time, and select the correct timezone.
6/ You’re all set ! Your countdown is now displaying on your live event to come
I have been evaluating Dacast for a few weeks. I want to use the “enable start countdown” feature, but it does not work. The webpage does not allow me to enter the start time (I can select a time from the dropdown, but it does not appear in the box). I have reported this problem Twice, during online chats to your support representatives, but nothing has changed and I have had no response. My original trial, using email address alan@reeveszone.com, has now expired, and I have started a new trial using email address pechstream@reeveszone.com. This problem needs to be resolved before I decide to use Dacast for my streaming. Thank you
Hi Alan!
Let me get back to you real quick with a status update on your demand. Thanks a lot for letting us know here.
Thank you Etienne. If this can be resolved quickly I will be more happy to sign up to use Dacast for my streaming.
Engineering team just wrote to me that they have fixed the problem. Could you try it again and come to the support (do not hesitate to ask for our chat operator to contact me so I can also monitor it and know if everything works for you!)
That would be great.
Sorry, problem is not fixed, at least not for me. I logged out of my account, stopped and restarted my Chrome browser, and I’ve still got the exact same problem. Disappointed.
Good to know. I will connect with the engineers and check if they have the problem. Our product team is checking what could’ve happened.
Can you please ask for me on our support chat so that we will see together what is going wrong with your account?
Thanks.