Who Should My Viewers Contact for a Refund or Paywall Issue?
Jose Guevara
Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.
How to Get a Refund For a Paywall Issue?
Your viewers will need to contact helpdesk@inplayer.com.
How to Resolve Paywall Issues
Your viewers can also contact this same email address if they are facing an issue such as:
- resolving username and password problems
- payment processing assistance and problem resolution
- assistance with navigating around application menus
- account and subscription management
- voucher code usage assistance
Jose Guevara
Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.
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