Who Should My Viewers Contact for a Refund or Paywall Issue?

How to Get a Refund For a Paywall Issue?

Your viewers will need to contact helpdesk@inplayer.com.

How to Resolve Paywall Issues

Your viewers can also contact this same email address if they are facing an issue such as:

  • resolving username and password problems
  • payment processing assistance and problem resolution
  • assistance with navigating around application menus
  • account and subscription management
  • voucher code usage assistance
Category: Video Monetization
Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.