Who Should My Viewers Contact for a Refund or Paywall Issue?

By Jose Guevara

1 Min Read

author avatar

Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

Table of Contents

Share this post

Sign up for a 14 Day trial.

Table of Contents

    How to Get a Refund For a Paywall Issue?

    Your viewers will need to contact helpdesk@inplayer.com.

    How to Resolve Paywall Issues

    Your viewers can also contact this same email address if they are facing an issue such as:

    • resolving username and password problems
    • payment processing assistance and problem resolution
    • assistance with navigating around application menus
    • account and subscription management
    • voucher code usage assistance
    author avatar

    Jose Guevara

    Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

    Sign up for a 14-Day trial.

    Read Next

    article featured

    In What Currency Will Dacast Issue My Paywall Revenue?

    author avatar

    Harmonie Duhamel

    1 Min Read

    article featured

    Is There a Limited Number of Live Channels in My Dacast Account?

    author avatar

    Ruth Young

    1 Min Read