Video Monetization

Who Should My Viewers Contact for a Refund or Paywall Issue?

By Jose Guevara

1 Min Read

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Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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      How to Get a Refund For a Paywall Issue?

      Your viewers will need to contact helpdesk@inplayer.com.

      How to Resolve Paywall Issues

      Your viewers can also contact this same email address if they are facing an issue such as:

      • resolving username and password problems
      • payment processing assistance and problem resolution
      • assistance with navigating around application menus
      • account and subscription management
      • voucher code usage assistance
      author avatar

      Jose Guevara

      Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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