Who Should My Viewers Contact for a Refund or Paywall Issue?
Jose Guevara
Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.
Table of Contents
How to Get a Refund For a Paywall Issue?
Your viewers will need to contact helpdesk@inplayer.com.
How to Resolve Paywall Issues
Your viewers can also contact this same email address if they are facing an issue such as:
- resolving username and password problems
- payment processing assistance and problem resolution
- assistance with navigating around application menus
- account and subscription management
- voucher code usage assistance
Jose Guevara
Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.
Read Next
In What Currency Will Dacast Issue My Paywall Revenue?
Harmonie Duhamel
1 Min Read
Is There a Limited Number of Live Channels in My Dacast Account?
Ruth Young
1 Min Read
Subscribe
Stay up to date with our latest features and product releases