Question 1

What is Bandwidth? What is the Definition of Bandwidth?

Harmonie Duhamel · Accepted Answer

What is Data?

Bandwidth is a rate of transfer, generally a metric of how much data can be sent in a given period of time. Bandwidth, also known as Data, refers to the amount of data transfer caused by streaming.

How Does Data Relate to Streaming?

When streaming, the amount of Data you consume will be determined by the amount of viewers watching the stream or video and the quality of the renditions they are watching. A large audience watching a high quality stream will use more Data than a small audience watching a low quality stream. You can use the Dacast Data calculator to estimate how much Data you will need. However, before committing to a plan we strongly recommend speaking with one of our knowledgeable sales representatives to give you the most accurate estimate. Contact us at 855-896-9300. Any questions or need help with our pricing plans or bandwidth calculator? Please contact us. Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get started.

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Additional Resources

If you are unfamiliar with bandwidth and streaming, please use the calculator of our pricing page.

Question 2

What Do I Do When My Video Bandwidth Limit is Exceeded?

Dacast Team · Accepted Answer

Video Bandwidth Limits

There are two things you can do when your video bandwidth is exceeded on Dacast.

Playback Protection

The first option is to set up Playback Protection, which is essentially overage protection. In this scenario, you put a credit card on file that is authorized to refill your bank of bandwidth if you go over your monthly bandwidth or Event Plan bandwidth. You can check out our Playback Protection walkthrough for more details. An alternative option is just letting the bandwidth run out. This will cause your streams to shut off when you burn through the bandwidth on your account, but you will not suffer any additional consequences. Please note that there is a two-hour delay on analytic reporting, so it might take a moment for the system to detect that you are out of bandwidth. Your stream will not shut off until the detection is made. This means in some scenarios you might find yourself in the negative if you continue streaming within a two-hour window.

When Does my Bandwidth expire?

Note that all bandwidth expires after 12 months (1 year). Unused video bandwidthrolls over each month and stays on your account as long as you are on a monthly or annual plan. If you cancel your plan or decide to downgrade to a lower monthly plan level, theremaining bandwidthwill be removed from your account. We encourage you to check out ourvideo bandwidth calculatorfor an estimate of how much bandwidth your need to purchase.

When Does Event Plan Bandwidth expire?

For the event plan or any other Dacast plan, the bandwidth expires 12 months (1 year) after being purchased. Any questions or you want to access this feature?Pleasecontact us. Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get started.

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Additional Resources

Question 3

Dacast Video Storage Overview and Pricing FAQ

Dacast Team · Accepted Answer

This column acts as a detailed Q&A for how storage works over the Dacast system. Please feel free to comment on which topics you'd like to see addressed here.

How Much Storage is Included with My Account?

This depends on your plan level. Please log in to your Dacast account and click DASHBOARD and the top center box shows how much included storage you have. If you are considering buying a plan, and not sure which to go with, please consult our pricing page.

How Much is Storage if I Go Over?

The answer to this varies. Starter Plans and Event Plans are charged $0.15 a month for each GB of storage they go over their limit.

How Often is Extra Storage Billed?

If you are over your storage limit, extra storage is billed monthly.

What is the Minimum Charge for Extra Storage?

For monthly plans, there is no minimum and the charge for extra storage occurs on the same day as your plan rebill date.

How do I Purchase Additional Storage?

Please reach out to our 24/7 Support team at: www.dacast.com/support You can also increase your included storage by upgrading to a higher plan.

How is Storage Cost Calculated?

Storage cost is calculated from the peak storage used each month for the plan. So deleting all videos just before the billing date, for example, will not bring the cost to 0.

How Does Multi-bitrate Work with Storage?

All bitrates are added up and factored into the storage amount:

Do Inactive Files Count Toward My Storage Total?

Yes, all files on your account (up until they are deleted), regardless of whether they are turned ON or OFF, count toward your storage total. If you are unclear what your total storage might be, please click DASHBOARD on the left sidebar after logging into your account.

If I Cancel My Plan, What Happens to My Stored Files?

If you cancel a plan, and dont purchase any additional data bandwidth, your files will be removed from your account. Any questions or you want to access this feature? Please contact us. Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get started.

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