Legacy App - Knowledge Base

DirectX9 compatible hardware required in vMix (Legacy App)

By Jose Guevara

3 Min Read

author avatar

Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

Table of Contents

    Share this post

    Table of Contents

      You are here:
      < Back

      Graphics Hardware Compatibility Issues:

      When using the vMix encoder, do you see the following screen appear? Specifically, do you see a message that says that “DirectX9 compatible hardware” is required?

      DirectX9

      Full Error Message:

      See below for the text of the error message that appears on the screen above:

      “Graphics hardware not supported.
      DirectX9 compatible hardware required.

      D3DStartup.D3D_NEW_EX
      D3DERR_INVALIDCALL: Invalid call (-2005530516)”

      Resolution:

      Unfortunately, this message means that your Graphics Card is actually not Direct X10 compatible, even though the message itself references “DirectX9 compatible hardware.”

      In order to resolve this issue, you can purchase a Dedicated Graphics Card that supports Direct X10 or above. When using vMix, we recommend in particular a Nvidia card with at least 1 GB RAM recommended. Check out this DaCast article on video streaming software and corresponding system requirements:

      /blog/streaming-video-software/.

      Further Issues:

      If you’re still not able to resolve the issue yourself, don’t hesitate to get in touch so that DaCast can provide further support!

      author avatar

      Jose Guevara

      Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

      Sign up for a 30-Day trial.

      Read Next

      article featured

      Can I Add Subtitles to Video Content on Dacast?

      author avatar

      Harmonie Duhamel

      3 Min Read

      article featured

      How to Get an M3U8 Live Stream URL Link for Your Live Streaming Channels

      author avatar

      Jose Guevara

      5 Min Read

      article featured

      Does Dacast Support X264 Streaming?

      author avatar

      Harmonie Duhamel

      4 Min Read