When using the vMix encoder, do you see a message that says the following message:
DirectX9 compatible hardware required.
D3DERR_INVALIDCALL: Invalid call (-2005530516)”
If the following window appears with that message, you must get to the root of the problem before you start streaming:
Unfortunately, this message means that your Graphics Card is actually not DirectX 10 compatible, even though the message itself references “DirectX 9 compatible hardware.”
In order to resolve this issue, you can purchase a Dedicated Graphics Card that supports Directx X10 or above. When using vMix, we recommend in particular a Nvidia card with at least 1 GB RAM recommended.
vMix System Requirements:
There are a few system requirements that you should follow when using vMix to avoid further issues.
The minimum system requirements for vMix include:
- A Windows PC running Windows 7 or newer (Windows 10 recommended)
- A 2 GHz dual-core processor or better (Intel Core i7 at 3 GHz or higher recommended)
- 1 GB or DDR2 or faster RAM (8 GB recommended)
- A 7200 RPM hard drive (SSD recommended)
- DirectX 10 compatible graphics card (Nvidia card with at least 1 GB RAM recommended)
For additional information regarding software requirements, you may go directly to the vMix website.
If you’re still not able to resolve the issue yourself, please check out our knowledge base, or don’t hesitate to get in touch with our 24/7 support team so that we can provide further support.
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