Stream
Connect
Manage
Measure
Events
Business
Organizations
Entertainment and Media
API
Tools
Learning Center
Support
Support Articles
Jose Guevara
When using the vMix encoder, do you see a message that says the following message:
DirectX9 compatible hardware required.
D3DStartup.D3D_NEW_EX
D3DERR_INVALIDCALL: Invalid call (-2005530516)”
If the following window appears with that message, you must get to the root of the problem before you start streaming:
Solution:
Unfortunately, this message means that your Graphics Card is actually not DirectX 10 compatible, even though the message itself references “DirectX 9 compatible hardware.”
In order to resolve this issue, you can purchase a Dedicated Graphics Card that supports Directx X10 or above. When using vMix, we recommend in particular a Nvidia card with at least 1 GB RAM recommended.
vMix System Requirements:
There are a few system requirements that you should follow when using vMix to avoid further issues.
The minimum system requirements for vMix include:
- A Windows PC running Windows 7 or newer (Windows 10 recommended)
- A 2 GHz dual-core processor or better (Intel Core i7 at 3 GHz or higher recommended)
- 1 GB or DDR2 or faster RAM (8 GB recommended)
- A 7200 RPM hard drive (SSD recommended)
- DirectX 10 compatible graphics card (Nvidia card with at least 1 GB RAM recommended)
For additional information regarding software requirements, you may go directly to the vMix website.
Further Issues:
If you’re still not able to resolve the issue yourself, please check out our knowledge base, or don’t hesitate to get in touch with our 24/7 support team so that we can provide further support.
Not yet a Dacast user, and interested in trying Dacast risk-free for 30 days? Sign up today to get started.
thank you
Well you’re welcome!
Do not hesitate to ask us if any question arises!
buenas tardes tengo ese problema en una lenovo e 440 que puedo hacer
Hola!
I am going to answer in English because I am not sure I understand your concern: whatever computer you are using, you should be able to make everything work without any problem!
THOUGHTS ON “DIRECTX9 COMPATIBLE HARDWARE REQUIRED IN VMIX
Hi Edward, I am sorry I did not get your request. Please let me know how we could help you? Best,
Receiving the error
Graphics Hardware is not supported
DirectX 9 Compatible hardware required
D3DStartup.D3D_New_EX
D3DERR_NOTAVAILABLE: Not available (-2005530518)
We have a RTX 2080 TI Founders Edition
Hi Cale, I hope you a great. Do you have an account with Dacast? I could not find you in our database with the “aeluminations” email you left us. Could you please send us further information via email at team@dacast.com? Thank you very much. Have a great day!