Video Transcoding

vMix Error Message: DirectX 9 Compatible Hardware Required for vMix

By Jose Guevara

4 Min Read

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Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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      When using the vMix encoder, do you see a message that says the following message:

      DirectX9 compatible hardware required.

      D3DStartup.D3D_NEW_EX

      D3DERR_INVALIDCALL: Invalid call (-2005530516)”

      If the following window appears with that message, you must get to the root of the problem before you start streaming:

      DirectX9

      Solution:

      Unfortunately, this message means that your Graphics Card is actually not DirectX 10 compatible, even though the message itself references “DirectX 9 compatible hardware.”

      In order to resolve this issue, you can purchase a Dedicated Graphics Card that supports Directx X10 or above. When using vMix, we recommend in particular a Nvidia card with at least 1 GB RAM recommended.

      vMix System Requirements:

      There are a few system requirements that you should follow when using vMix to avoid further issues.

      The minimum system requirements for vMix include:

      • A Windows PC running Windows 7 or newer (Windows 10 recommended)
      • A 2 GHz dual-core processor or better (Intel Core i7 at 3 GHz or higher recommended)
      • 1 GB or DDR2 or faster RAM (8 GB recommended)
      • A 7200 RPM hard drive (SSD recommended)
      • DirectX 10 compatible graphics card (Nvidia card with at least 1 GB RAM recommended)

      For additional information regarding software requirements, you may go directly to the vMix website.

      Further Issues:

      If you’re still not able to resolve the issue yourself, please check out our knowledge base, or don’t hesitate to get in touch with our 24/7 support team so that we can provide further support.

      Not yet a Dacast user, and interested in trying Dacast risk-free for 30 days? Sign up today to get started.

      GET STARTED FOR FREE

      author avatar

      Jose Guevara

      Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

      Sign up for a 30-Day trial.

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