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How To Manage Team Members on Your Dacast Account?

By Harmonie Duhamel

14 Min Read

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Harmonie Duhamel

Harmonie is a Senior digital marketer with over 6 years in the Tech Industry. She has a strong marketing and sales background and loves to work in multilingual environments.

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      With the Dacast Team Members feature, you can invite new users (team members or partners for example) to your Dacast account and manage the permissions you want to grant them. So that multiple people can collaborate and share the same account.

      In this article, we will explain the number of team members/seats available in your account, the different roles available with this feature, how to add new teammates to your account, and where to find the feature.

      How many seats do I have in my account? 

      Based on your Dacast plan, you will have different numbers of team member seats per default: 

      • Free trial: 1 seat
      • Starter plan: 1 seat
      • Event plan: 1 seat
      • Scale plan: 3 seats
      • Custom plan: 5 seats

      Additional seats can be purchased for $10 per user per month.

      What are the different roles? 

      In total, there are 3 different roles, giving each user different permissions:

      • Owner: the account owner has full access and can do anything in the account.

      If there is only one user, he will be the Owner by default. The Owner is the primary contact for the account. 

      • Admin: can do anything except billing and paywall withdrawals.

      The Admin has identical permissions to the Owner, except for finance privileges. Besides, an account can have multiple Admins, but only one Owner.

      • Creator: can create, edit and delete their own content but cannot access content owned by other users.

      For example, an event company sharing its Dacast account with multiple production agencies can decide that each agency can only access its own video content and not the others.

      How to add new users to your account? 

      1) In your Dacast account, click in “Account” in your Menu and then “Users” as shown below:

      Account - Users

      Once in the Users section, you will see the number of seats available in your account and to add new team members by clicking on Add User as shown below:

      MUA - Add Users

      2 ) When clicking on Add User, you will see the following pop up window:

      Add User Pop up

      Enter the user’s email you want to add and select the role you want for this user. 

      By enabling the Admin role, the user will be able to do anything except billing and paywall withdrawals. 

      And if you do not wish to give Admin access for now, the user will have the Creator role, which allows the person to create, edit and delete their own content but not access content owned by other users.

      Note that you can always review the permissions later on, as shown in the following steps. 

      Once you are ready to invite a new user, click on Add. 

      3) The new invited appears in the list as shown below:

      Invited not accepted MUA

      You can always see your different users, their roles, and if they have accepted your invite in the Users section. 

      Note that if someone has been invited but has not accepted your invite yet, the status will remain “Invited”, and the name and the role won’t appear.

      How to buy more team member seats for your account? 

      In case you need to add more team members to your account, you can always purchase additional seats for $10 per user per month.

      To do so, click on “Change Number of Seats” (available under Account > Users) as shown below:

      Change Number of Seats - MUA

      The following window should pop up:

      Seat Add On MUA
      You will be able to add seats by clicking on the + button under Add Seats, and then by clicking Next, you will be redirected to the payment confirmation.

      Payment info MUA confirmation

      Once you are ready with the payment details, click on Purchase, and the new number of seat will be automatically added to your account in the circled section as shown below:

      Seats available users - MUA

      How to manage my users? 

      As the Owner of the account, you will have the possibility to:

      • Edit a user access
      • Delete and transfer a user content
      • Resend an invite
      • Change the account Owner

      A. Edit a user access 

      To change a user role/permissions, click on the three dots icon on the right side of the user access you want to modify, and then click on the Edit option as shown below:

      Edit MUA

      The following window should pop up:

      Edit user MUA

      You will be able to manage your users’ accesses by upgrading (Admin) or downgrading (Creator) their roles. 

      Once you are satisfied with your choice, please click Save.

      B. Delete a user access

      To delete a user, you will click on the three dots icon on the right side of the user access you want to delete, and then click on the Delete option as shown below:

      Delete MUA

      Based on the user activity, you will see the following pop up window (if the user has not created content):Delete User option 2 - MUA

      In this case, all you have to do is to click on Delete to remove the user. 

      In case the user you want to delete has created content, you will see the following pop up window:

      Delete_user_option_1_-_MUA

      In this case, you will have 2 options: transfer to another user the content or delete the user and his content permanently.

      C. Resend an invite

      In case you’ve sent an invite to someone but he has not accepted yet, you can always resend an invite by clicking the three dots icon on the right side of the user access and then on the Resend invite option as shown below:

      MUA resend invite

      Once you have completed the previous steps, you will see the following pop up to inform you that the user invite has been resent: User resend invite

      D. Change account owner

      In case you need to transfer your owner role to someone else, you can do so by clicking on Account, then Company. 

      To select the new account owner, click on the dropdown as shown below, then click on Change Owner to keep your selection:

      Account Owner _ Change Role

      Note that if you make someone else the Account Owner, only that person can transfer this role back to you.


      NOTES 

      • For restricted access users:

      If you have restricted access to a Dacast account, but you also want to have your own Dacast account, you can create a new account. To do so, you will have to create your own Dacast account with a different email address than the one that has been used for the restricted access you’ve been given.

      • Multiple accounts with a single email address:

      This use case might be rare, but if you are part of different teams using different Dacast accounts and they added you with the same email address, you would have access to multiple accounts with the same email address. 

      In this case, you will be able to switch between your account as shown below:

      Multiple account

      To change from one account to another, you will only have to log out and log in again.

      author avatar

      Harmonie Duhamel

      Harmonie is a Senior digital marketer with over 6 years in the Tech Industry. She has a strong marketing and sales background and loves to work in multilingual environments.

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