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Support ArticlesWhat is a Closed Caption? Closed captions refer to the visual display of the audio in a program, such as a TV broadcast. The standards widely used for online video are: – CEA-608, also known as Line 21 – CEA-708, the latest standard for digital television. Does Dacast Support Closed Captioning in a Live Stream […]
Does Dacast Offer Discounts? No, Dacast does not offer any discounts for certain types of organizations. Is There a Special Rate for Non-Profits? There isn’t a special rate for non-profits, schools, religious entities, or other organizations. The pricing found on the main page applies to all, although discounts are available through larger plan commitments. How […]
How to Get a Refund For a Paywall Issue? Your viewers will need to contact helpdesk@inplayer.com. How to Resolve Paywall Issues Your viewers can also contact this same email address if they are facing an issue such as: resolving username and password problems payment processing assistance and problem resolution assistance with navigating around application menus […]
In this post, we are going to discuss what VOD is, what VOD stands for, and explain the meaning of VOD. We will also explain the differences between VOD streaming and VOD streaming. What is VOD? VOD stands for video on demand and is a way of accessing content online from video libraries without traditional playback. […]
Streaming Video and Audio Out of Sync It is quite common for encoders to get out of sync when streaming both video and audio feeds if the CPU of the machine running the encoder is being taxed. If you are encountering this issue, please take a look at the system resources monitor while streaming. It […]
What is Bandwidth? Bandwidth is a rate of data transfer, generally a metric of how much data can be sent in a given time period that is mandated by the stress and traffic caused on a server. For Dacast, this refers to the amount of traffic caused by streaming (higher audience and higher bitrate translate […]
Video Bandwidth Limits There are two things you can do when your video bandwidth is exceeded on Dacast. Playback Protection The first option is to set up “Playback Protection,” which is essentially overage protection. In this scenario, you put a credit card on file that is authorized to refill your bank of bandwidth if you […]
Mailinator and Yopmail Limitations Unfortunately, Mailinator and Yopmail setup are impossible for live streaming on Dacast because our system does not allow disposable email addresses like these. We recommend using legitimate emails like Gmail, Yahoo, or Outlook. You can even use your own company email that uses your own domain. If you have any questions […]
Live Channel Limits There is no limit to live channels in your Dacast account. However, by default, you cannot create more than 20 live channels in your Dacast account without contacting us. If you need more than 20 live channels in your account, please contact us and we will make it happen. How to Setup […]
Low Latency Streaming Dacast’s new platform makes low latency streaming standards at every plan level. This means to get low latency streaming set up, you simply need to select “standard” (HTML5) or “compatible” (direct M3U8 format if this is available with your plan) as your stream type. You also cannot turn on the 30 Minute […]