We will pay you in USD, and so if your bank or PayPal charges a conversion fee then yes. However, if you were a user of the previous DaCast paywall and had a balance in EUR that was converted, we will pay that balance to you in EUR with no additional fees charged.
In march 2019, DaCast acquired the professional video hosting platform vzaar. This allows us to offer you more advanced video hosting features. Until we consolidate all our video hosting and live streaming solutions into one unique online video platform, we offer an additional video hosting platform. If you have high-end video hosting needs for your […]
The promo code limits apply to uses, not users. So a promo code set to alimit of 1 can only be used once, even if the same user that did it thefirst time attempts to do it a second time.
It is super easy! As long as you already have your ad network.You just need to copy paste the URL of your ad in your DaCast account and that’s it. More info here : https://www.dacast.com/support/knowledgebase/new-integrate-ad-network-directly-account-dashboard/
You’re using our API and are having issues with it? Step 1: have you double check the API documentation? Our documentation is automatically updated each time we improve our API. You can test each API call directly in the documentation. To do so, please enter your broadcaster ID (BID) and your API key using the […]
Credit card and Paypal can be used when purchasing a PPV or a subscription. Please note that with Paypal, your viewers will have access to less currency options compared to credit card. However, if you need a specific currency that you do not see in your paywall, please contact us.
Your viewers will be refunded in the currency of the initial purchase.
helpdesk@inplayer.com
Your viewers will need to contact helpdesk@inplayer.com. Your viewers can also contact this same email address if they are facing an issue such as: resolving username and password problems payment processing assistance and problem resolution assistance with navigating around application menus account and subscription management voucher code usage assistance
DaCast does not provide customer support for the viewers but to its customers only. If you are interested in live customer support for your viewers, this may be possible at an extra cost via our professional services. Contact us if you are interested.