Video Transcoding Services: New Transcoding Limits on VODs

By Jose Guevara

3 Min Read

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Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

     

    1. What is Transcoding?

    Transcoding is the process that allows you to create several renditions of the same video allowing you to offer your viewers different video qualities. Transcoding is also used when the original uploaded format of the video cannot be played.

    2. What are Transcoding Credits?

    Transcoding credits represent the amount of GB available in your Dacast account to transcode Video On Demand. For example A TV HD (4.5MB/s) quality video of  1h would take roughly 2GB of your transcoding credits

    3. When Am I Using My Transcoding Credits?

    Transcoding credits are consumed when: -Triggering several renditions on your Video On Demand (when encoding your Video On Demand).

    video transcoding

    NOTE: WHEN SELECTING SEVERAL RENDITIONS AS SHOWN IN THE PICTURE ABOVE, YOU ARE ONLY CHARGED FOR ONE RENDITION.

    -Uploading your Video On Demand with auto encode.

    video transcoding

    -Auto archiving your live streaming

    video transcoding

    4. How Many Transcoding Credits Do I Get?

    Free trials get 2GB of transcoding credits in order to test the video transcoding feature. Then, you get a number of transcoding credits, in GB, according to the DaCast plan purchased:

    • Starter Plan: 20GB
    • Pro Plan: 200GB
    • Premium Plan: 500GB
    • Enterprise Plan (custom plans): Contact us
    • Event Plan
      • 1-20TB: 20GB
      • 20TB to above: Contact us

    You also have the ability to purchase extra transcoding credits if needed. This will be explained on part 5/. NOTE: When triggering your overage storage, DaCast offers you 50% of the overage storage used. For example: If you used 10GB of overage storage, you’ll receive 5GB of free transcoding credits!

    **Transcoding credits do not expire as long as your account remains active.**

    5. How Many Transcoding Credits Remain on My Account?

    The number of your transcoding credits remaining in your account is displayed in the “purchase” section of your account. To access this section, you can either :

    • Click on “upgrade my plan”
    • Go under Account and then click on Purchase

    video transcoding

    6. What if I Don’t Have Enough Transcoding Credits Remaining?

    • You won’t be able to encode and auto encode your Video On Demand anymore (but you can still do a raw upload of your Video On Demand which would upload the Video On Demand in its initial format)
    • You will need to purchase extra transcoding credits (works with PayPal and Credit Card). There are 3 options to purchase transcoding credits

    OPTION 1: you can click on the button “Purchase transcoding credits” that is below your amount of remaining transcoding credits

    video transcoding

    OPTION 2: You can purchase additional transcoding credits when uploading a video on the DaCast platform using the auto encode method:

    OPTION 3: You also have the possibility to purchase additional transcoding credits when encoding several renditions of your Video On Demand

    NOTE: If you are on a free trial, you cannot purchase extra transcoding credits. You will need to purchase a plan before purchasing extra transcoding credits.

    6/ Pricing

    • 1 GB of transcoding credit is $3 with lower pro-rated pricing available for purchases over 20GB (see below)
    • Minimum amount of transcoding Credits to purchase: 2GB ($6)
    • Over 20GB of transcoding credits, we offer you special pricing:
      • 20GB – 50GB = $2,50/GB 
      • 50GB – 100GB = $2,25/GB 
      • 100GB = $2/GB
    • To purchase more than 100GB, please contact us directly

     

    author avatar

    Jose Guevara

    Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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