Why Can’t I Create Another Channel After Buying Video Bandwidth?

By Jose Guevara

2 Min Read

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Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

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    Generally, there shouldn’t be an issue with buying video bandwidth and creating more channels right away. 

    If you have purchased extra bandwidth and are having trouble, here are a few things that you can do to work through this issue:

    1. Go to the main dashboard on your Dacast account and check on the data remaining. It should reflect the purchased video bandwidth and plan you are currently using.
    2. Clear your cache and cookies on the browser you are using.
    3. You can log out of your Dacast account then log back in.

    If for some reason, the issue persists, please contact us via chat, email, or phone call so we can offer further assistance.

    If you are not yet a Dacast user and are interested in learning which streaming plan will best suit your needs, please check out our video streaming bandwidth calculator for more information.

    Any questions or need help/access to this feature? Please contact us.

    Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get started.

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    author avatar

    Jose Guevara

    Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.

    Sign up for a 14-Day trial.

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