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What Does “Sorry, This Media is Offline” Mean on Dacast?

By Harmonie Duhamel

3 Min Read

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Harmonie Duhamel

Harmonie is a Senior digital marketer with over 6 years in the Tech Industry. She has a strong marketing and sales background and loves to work in multilingual environments.

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      If you are getting a message on your Dacast video player that says “Sorry, This Media is Offline,” on what should be a compatible video, the VOD is likely turned off. 

      In order to fix these, go into the general settings of the video in question, and make sure the “Video Online” option is turned “On.”

      Dacast Platform - Media is Offline

      You can always set this to auto “On,” only if you plan to use all of your VOD content without the monetization.

      Please give it a few minutes after you’ve toggled “On” the “Video Online” detail as it can take up to ten minutes for the change to fully register.

      If you have configured the “Video Online” setting appropriately and given it enough time to kick in, you should not see the “Sorry, This Media is Offline” message. If the offline message persists, please reach out to our support team for further guidance.

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      author avatar

      Harmonie Duhamel

      Harmonie is a Senior digital marketer with over 6 years in the Tech Industry. She has a strong marketing and sales background and loves to work in multilingual environments.

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