Why is My VOD not Working?

By Ruth Young

August 15, 2022February 07, 2023

2 Min Read

Ruth Young

Ruth is a Customer Success Specialist with experience in digital video platforms as well as technology companies in Silicon Valley and beyond.

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There could be a number of reasons why a video would not be working. This article will cover some of the reasons why this could be happening.

Oftentimes, the videos may not play because the file is corrupt. Corrupt files are a result of errors occurring while the video is recording, transferring, or in playback. If for any reason your computer crashes while saving or attempting to save a file, this could also contribute to possible corruption. Bad sectors on your hard drive or even viruses and malware can lead to file corruption.

The good news is, this situation is fixable. You can use a media player like VLC media player, which has video repair capabilities, to try and repair the corrupted file. It comes with a built in feature that can recover broken files.

Another option you can use to repair your corrupted video files is Handbrake, which is a free and open source transcoder. There could be certain parameters from within the file itself preventing playback, this tool can help you in fixing this.

An incorrect filename extension can also lead to a video not working properly. Since it is a common format used for video and audio, check to see if the filename extension is correct, can lead to a successful playback of the video file (e.g. Video had an extension of mp3, thus changed to mp4).

We automatically transcode every file you upload by default. However, you might have bypassed that transcoding so check first if your VOD file is compatible.

To check the type of format and parameters your file has, you may use various software such as:

Windows:
MediaInfo
Gspot
Mac:
Scoop!
Invisor

If your file is not compatible, then click the pencil icon on the right of the VOD you just uploaded in our platform and click on the ‘Renditions’ tab.

Pencil Icon to the right of the VOD

Click on Renditions tab

On the right, you’ll find the different resolutions that your video has been encoded in. On the left, you’ll see checkboxes where you can add more resolutions. Check the boxes to encode any additional resolutions you’d like, then click the ‘Encode’ button in the center.

Location of the encode button