Why is My VOD not Working?

By Ruth Young

4 Min Read

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Ruth Young

Ruth is a Customer Success Specialist with experience in digital video platforms as well as technology companies in Silicon Valley and beyond.

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    Check first if your VOD file is compatible.

    Click the pencil icon on the right of the VOD you just uploaded to our platform and click on the “Renditions” tab.

    Pencil Icon to the right of the VOD

     

    Click on Renditions tab

     

    On the right, you’ll find the different resolutions that your video has been encoded in. On the left, you’ll see checkboxes where you can add more resolutions.

    Check the boxes to encode any additional resolutions you’d like, then click the “Encode” button in the center.

    Location of the encode button


    If you click “Videos” on the left sidebar and the “Status” next to the video does not show “Processing” anymore, and instead shows “Encoded,” your file is ready.

    Encoding - Status moves to Encoded when ready.

    For anything else related to your Video On Demand account with Dacast, please read our tutorial on Navigating the Dacast VOD Solution: A Walkthrough

    Happy streaming!

    Any questions or you want to access this feature? Please contact us.

    Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get started.

    Get started for free

    Additional Resources

     

    author avatar

    Ruth Young

    Ruth is a Customer Success Specialist with experience in digital video platforms as well as technology companies in Silicon Valley and beyond.

    Sign up for a 14-Day trial.

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