Why is My VOD not Working?
Check first if your VOD file is compatible.
Click the pencil icon on the right of the VOD you just uploaded to our platform and click on the “Renditions” tab.
On the right, you’ll find the different resolutions that your video has been encoded in. On the left, you’ll see checkboxes where you can add more resolutions.
Check the boxes to encode any additional resolutions you’d like, then click the “Encode” button in the center.
If you click “Videos” on the left sidebar and the “Status” next to the video does not show “Processing” anymore, and instead shows “Encoded,” your file is ready.
For anything else related to your Video On Demand account with Dacast, please read our tutorial on Navigating the Dacast VOD Solution: A Walkthrough
Any questions or you want to access this feature? Please contact us.
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