Wirecast: What to Do When You Get an Error Publishing Your Stream

Dacast - Live Streaming and On Demand Video Platform

Today, we are going to walk you through the steps you should take if you have received the following Wirecast error message (also pictured below in a screenshot):

Dacast Wirecast Error Message - cannot Connect

“Cannot connect to the RTMP/Flash server at the given IP address. Verify the server is reachable at the given address. 

If you’ve received this message, you probably have not entered the login and password inside Wirecast. Another possibility is that you entered these credentials incorrectly.

How to Enter Your Login Credentials

  1. Go to “Output”
  2. Select “Output Settings”
  3. Click the “Set Credentials” button

…..OR…..

Once you receive this popup message, simply click “Edit.” You will be redirected to the “Output Settings.”

This will allow you to enter the login and password for your live channel. 

If you need to locate your login details, you must first click on the live channel. From here, you go to the “Encoder Setup” option on the far right. At this point, you should see your credentials in the final panel. 

You can see them as pictured below:

Dacast Wirecast Error Message - Encoder Setup

What to Do if the Error Publishing Stream Message Persists

If you continue to receive this error message, you should manually type the login numbers into the textbox, in case you’ve encountered a copy and paste issue.

Please note: if you are looking for a tutorial on how to Stream Using Wirecast fully updated for 2020, you can find that here.

You can also reach our 24/7 chat support for immediate assistance, we will try to replicate the issue and provide a swift solution. Please contact us.

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Additional Resources

 

Jose Guevara

Jose is a part of the Dacast Customer Onboarding team and started working with the company in 2016. He has vast experience in customer service/engagement and live streaming support.